Jim Watts

VP - Service Delivery of Information Technology Consulting Company

Jim has almost 30 years of experience in technology. Beginning his career in software development, coding on everything from a personal computer to mainframes, in the early 1990s, Jim transitioned into networking and infrastructure before moving into project management and service delivery. Over the course of his career, Jim has worked with major industry leaders including Home Depot, SunTrust, AT&T, and Fiserv. During his time as a project manager at Home Depot, Jim lead multiple high visibility projects focusing on Point of Sale and Customer Experience implementing cutting edge POS systems and processes. This project included deploying wireless scan gun technology to 2,000+ stores resulting in $35M annual savings in front-end transaction processing and shrink reduction including checking out process changes resulting in savings of $60M annually. At SunTrust, Jim led a cross-functional team of 40+ developers, project managers and consultants to implement a $65M ATM Refresh Project spanning 2,700 ATMs in the ATM/Plastic Card channel. Most recently, Jim has been focusing on developing his Delivery Team and improving cross-business processes within Fiserv to improve intra-business unit communication, execution, and performance for Fiserv. Jim has BA of Business Management from St. Leo University and actively maintains PMI Certification (PMP) .