Today, the pace of digitization is impeded by organizations just trying to keep the lights on. Organizations spend a significant portion of their time and resources just running their dayto- day operations unable to break away to start to make significant inroads to transform the business as most of their efforts are performed through manual and human-intensive processes. These efforts are focused around reactive activities such as diagnosing and resolving issues and responding to service and infrastructure changes while also handling business and customer requests. With the constant pressure to do more with less and increasingly more complex environments and services to deliver, just adding more resources to the equation does not provide the step change that organizations need. If there has ever been a time for automation and AIOps, it is now and it is a critical business priority – organizations need efficiency and automation to enable them to be leaner and more responsive.