Telecom Expense Management Services
As IT/Telecom is a significant portion of most organization’s total budget, it’s an important area to consider for cost reduction. Effective Telecom Expense Management (TEM) services enable you to analyze, and therefore control and reduce your telecom spend across your entire enterprise.
ITC2 has successfully delivered TEM services to large enterprise clients since 2003. We provide managed services as well as consulting services, while maintaining a low client-to-account manager ratio to ensure high quality service.
What is an appropriate mark to market for my current infrastructure?
Which questions should I be asking providers to ensure I’m taking into consideration the entire scope of what they have to offer?
What are the risks, costs, and timelines associated with transforming my existing owned, hosted, and/or hybrid platform?
What cloud-based services are best suited to host the applications my company relies upon?
We operate as an extension to your team, providing experience and knowledge that will save you and your team time and money – guaranteed.
Bring Your Own Telecom TEM Management Software
Many organizations are dissatisfied with the managed services provided by their TEM software vendor, but implementing new software can be prohibitively painful. ITC2 has pioneered an alternate pathway forward. You can keep your existing TEM software while replacing only their managed services delivery team. ITC2 can quickly and painlessly take over managing your services while you ‘Bring Your Own TEM Software,’ or, “BYOTS” as we like to say. We are proficient in all the top TEM platforms.
Audit and Optimization
Many organizations are losing large sums of money to TEM mismanagement, such as unknowingly paying late fees and paying higher rates than negotiated. ITC2 thoroughly audits our clients’ telecom expenses to uncover a variety of opportunities for savings, achieving savings ranging from 3.5% to 10%, equaling millions of dollars. We then follow through on our recommendations for optimization and verify that you’ve received those savings. ITC2 is constantly optimizing for our managed services clients, looking for better, smarter, and more efficient ways for you to purchase your services.
Order & Inventory Management
Telecom inventory and order management, despite being critical to business operations, is not a core competency for most enterprises. ITC2 manages this complex process for you by providing a complete solution supporting changes to your enterprise’s telecom services across mobility, cloud, and fixed-line services.
We leverage a variety of data to build your network inventory, including invoice data, CSR, and physical site inventory data. Our seasoned professionals can order communications services, devices, and equipment, in addition to placing and managing all telecom service provider orders, from request to install and disconnect. ITC2 tracks and manages all activities to your specific SLA to achieve your objectives.
TEM for Mobility
Keeping users empowered with mobile devices, while ensuring security and controlling costs is a massive undertaking. ITC2 manages these complex processes for our clients, maximizing productivity while reducing costs. We support your mobility from procurement to support and replacement. ITC2s’ mobile deployment services get your users up and running swiftly. Our mobility services include optimizing, monitoring, and streamlining enrollment, and security support for all employees to ensure mobile policy governance.
Cloud Service Management
With cloud services comprising an increasingly large portion of IT budgets, centralized visibility and control is critical to optimize costs. As your needs for compute capacity vary, diligent monitoring is required to allocate inventory and license management spend appropriately. ITC2 manages the individual IT resources that support on-demand service delivery, including servers, software, and services. Through usage governance, our cloud service management ensures your organization’s specific policies and principles are consistently applied to the use of cloud services.