An advanced telecommunications provider wanted to maintain 24×7 uptime across the network without ripping and replacing current diagnostics, and they wanted to increase response time in resolving incidents, reducing reliance on ticket escalations and other problematic delays.
Solution: Value: Based
- Resolve.IO’s AIOps and advanced IT automation combined in a powerful platform for immediate ROI.
- With Resolve.IO, the client was able to use one platform that automates across the IT ecosystem & integrates with existing IT solutions.
- Combining Resolve with IBM® Tivoli® Netcool® Software, Consolidated Communications is now able to: prevent network downtime and service degradation, achieve enhanced internal collaboration, streamline workflows, save thousands of hours each year to positively impact customer service
- $1M in Monthly savings – Faster resolution, reduced escalations, and automated validation, diagnosis, and resolution all contribute to savings
- Rapid Time to Value – 277% savings over alternative solutions with an ROI of less than 9 months
- Unified Control – Streamline workflows with Resolve as the central repository for internal information, configuration, and understanding of different customers, with the capability for integration with other technologies
- Reduced Escalations – CSRs are empowered to fix complex issues on their own for faster resolution and improved productivity
Resolve.IO’sAIOps and advanced IT automation combine in a powerful platform for immediate ROI, reduced MTTR, prevention of outages, reduced alarm noise, provide real-time visibility, and scale automation seamlessly into the future.