Problem Statement:

An $18 billion global air conditioning, heating, and refrigeration solutions leader had a legacy MPLS network that did not have the capabilities to support their new virtual network applications. Implementing a circuit with a Direct Internet Access (DIA) server led to a more cost-effective and dedicated SD-WAN network.

Solutions: 

• The build-out of an SD-WAN network using a Direct Internet Access (DIA) server dedicated to the network.
• The network has significantly more throughput and capabilities and enables the client to handle new, priority applications, including Microsoft Office 365, Teams, and One Drive, thereby increasing team productivity.
• An increase in bandwidth capabilities leading to a drastic reduction in cost per megabyte. 
• Operationally, ITC2 was able to take a complex project and eliminate substantial operational inconsistencies that were previously in-place.

Results:

• $4 million saved annually due to moving from an MPLS network to SD-WAN.
• Enhanced productivity from the client’s utilization of Microsoft Office 365, Teams, and One Drive.
• Nearly instant reduction in bandwidth issues and operational inconsistencies upon inception.
• An ongoing client partnership and trust in ITC2’s recommended solutions.

Problem Statement:

An $18 billion global air conditioning, heating, and refrigeration solutions leader had 856 locations and needed a high-end primary circuit backup solution for sites with significant usage while requiring a less expensive backup solution for their smaller sites. 

Solutions: 

• Gave them the capabilities to run on Mobile Virtual Network Operator (MVNO) cards on their router, resulting in increased efficiency and significant cost savings for their lower priority sites.
• The MVNO gave them the capabilities to have a backup circuit in the event their primary circuit is lost, which is considerably less expensive than a duplicate circuit.
• Significant savings from traditional backup solutions.

Results:

• An innovative custom solution tailored to the client.
• Adaptability and flexibility.
• Increased productivity across sites.

Client Testimonial:

“The MVNO capability has changed the way we back up our non-critical sites at Carrier. We have a new solution that allows Carrier to use a wireless SIM card in our current SD-WAN router that allows for redundancy over a traditional DIA, VPLS, or EVPN solution.”  

Problem Statement:

An advanced telecommunications provider wanted to maintain 24×7 uptime across the network without ripping and replacing current diagnostics. They also sought to increase response time in resolving incidents, reducing reliance on ticket escalations, and other problematic delays.

Solutions: 

• With Resolve Actions intelligent automation, the client was able to use one platform to automate across the IT ecosystem while integrating with existing IT solutions.
• Combining Resolve with IBM® Tivoli® Netcool® Software, the telecom provider is now able to prevent network downtime and service degradation, achieve enhanced internal collaboration, streamline workflows, save thousands of hours each year to positively impact customer service
• Leveraging Resolve’s expansive pre-built automation content library, the client has over 200 action tasks automated, which continues to grow as the team constantly identifies trends coming into the network operations center that can be automated. 

Key Benefits:

• $1M in Monthly savings – Faster resolution, reduced escalations, and automated validation, diagnosis, and resolution all contribute to savings
• Rapid Time to Value – 277% savings over alternative solutions with an ROI of less than 9 months
• Unified Control – Streamline workflows with Resolve as the central repository for internal information, configuration, and understanding of different customers, with the capability for integration with other technologies
• Reduced Escalations – CSRs are empowered to fix complex issues on their own for faster resolution and improved productivity

Resolve’s cross-domain IT automation delivers immediate ROI, reduces MTTR, prevents outages, reduces alarm noise, provides real-time visibility, and scales seamlessly into the future.

Problem Statement:
The client lacked a telecom expense management (TEM) system, accountability in purchasing, no visibility between purchaser, and no invoice review process for over five years.

Solutions:

• 2018 – Completed a detailed analysis of the current network and concluded that the customer was spending 65% more on MPLS services than current market rates
• 2018 – Successfully drove value to the customer by saving the customer $19,300 month, equal to $231,600 year and $694,800 over a three year term, with a carrier renewal above customer’s own internal sourcing teams
• 2018-2019 – Assisted in negotiations for the current renewal contract for a reduction from approximately $13 million to around $7 million in contracted spend
• 2019 – Assisted in architecting a new communication and data center strategy design to optimize cost savings of $600,000 annually globally

These changes enabled a reliable and stable network that will support the customer’s business units around the world.

Problem Statement:
A large global fintech company with over 150,000 endpoints struggled with cyber attacks and breaches, and could not rationalize millions of lines of security logs to understand where the real threat lie and which assets were exposed to the internet and weaponized.

Value-based business solution:

• ITC2 recommended a solution leveraging RiskSense to automate security risk management from detection to remediation
• Using the RiskSense AI and SaaS analytics, the security team was able to analyze thousands of vulnerabilities across thousands of hosts and applications in minutes, to focus on and eliminate the ones that posed the greatest and most immediate risk.
  • A key benefit of this analysis was the identification of key risk indicators, which was easily and immediately explainable to all stakeholders via the RiskSense Security (RS3) score, much like a credit score rating. Toolset also allowed for centralized reporting providing SecOps, network, CISO, c-suite and others the opportunity to communicate efficiently and effectively the strategy to all impacted stakeholders.
  • RiskSense platform provided a go-forward “single source of truth” that not only enabled the remediation of the key vulnerabilities, but fostered cooperation between both the security and operational teams who were able to quickly and effectively trust and verify that the remedies applied truly mitigated the risk.
• The proposed solutions were implemented with RiskSense, successfully hardening the global enterprise by prioritizing immediate response and reduced cost by shifting resources to skill appropriate tasks.

RiskSense helps company’s drastically reducing remediation time, thus reducing the risk of a cyber breach.