Optimizing Business Application: AIOps Auto-Discovery & Dependency Mapping

Problem Statement:

A leading healthcare enterprise needed end-to-end visibility for quick root cause identification of issues impacting its SAP ERP. The company lacked a dynamic and up-to-date inventory of IT infrastructure entities supporting ERP business processes. High MTTR impacted the business as operational data was siloed, existing in disparate domains of the SAP ERP stack.

Solutions: 

• Auto-discovery of multi-domain application and infrastructure entities updates inventory in near real-time. Topology mapping provides granular relationships between physical and virtual compute, storage, and network entities.
• Resolve Insights AIOps performs dynamic dependency mapping of SAP components with underlying infrastructure to provide an overlay of operational health and performance data collected from various sources.
• Scalable integration with SAP Solution Manager for business, operations, and infrastructure metrics and time-series event correlation enables quick identification of root cause for ERP user and business KPI issues.

Results:

• Rapid root-cause analysis, infrastructure planning, auditing and compliance
• MTTR for SAP ERP performance issues was reduced from hours to minutes
• Automated auditing and compliance of IT assets for ERP
• Optimized infrastructure resource planning and workload management for all SAP ERP applications
• Increased application assurance, improved ERP system uptime, transaction uptime, and user satisfaction
• Faster value generation from IT to business and precise business impact analysis ensures business continuity