Increasing Capacity Success Story: Telecom

ITC2 Increasing Capacity Success Story Telecom

Problem Statement:
Our client’s MPLS network was failing to support its business units around the world, costing the company as much as $10,000 per minute in certain network elements from its customers and loss of productivity.

Solutions:

  • 2011 – Authored a detailed MPLS RFP
  • 2011 – Assisted in the development of a long-term network strategy and architecture to future-proof the network
  • 2012 – Completed a detailed analysis of the current MPLS network and infrastructure
  • 2012 – Project managed and assisted in deployment of a worldwide MPLS network
  • 2012 – Implemented a dual network infrastructure while increasing bandwidth capacity and stability
  • 2016 – Completed a comprehensive circuit diversity study of the Tier 1 service provider chosen to ensure less risk to the company
  • 2016 – Assisted in contract renewal that saved the client approximately 28%
  • 2018 – Assisted in contract renewal that saved the client roughly 10%

These changes ensured a reliable and stable network that will support the customer’s business units around the world.

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Optimizing Costs Success Story: Data Center

ITC2 Optimizing Costs Success Story

Problem Statement:
An SMB services company with more than four million users, revenues of $330 million, and a $10 million IT budget needed to scale. Their limited staff was struggling to support a 24/7 business model for its growing member network.

Solution:

  • Conducted a three-week cloud readiness assessment to determine which workloads were best fit for Azure Cloud
  • Migrated multiple workloads from the customer’s existing colocation to the Azure Cloud
  • Ensured the customer portal can scale during peak usage periods
  • Achieved PCI compliance for customer-facing applications, including the website
  • Provide ongoing 24/7 monitoring and patching of the customer’s Azure Cloud environment

This has enabled the customer to support a 24/7 business model within their new cloud environment.

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Optimizing Service Desk with Automation

Person at a desk with a question mark representing service desk

Problem Statement:

A Global financial institution sought to reduce manual processes to improve productivity and cost efficiencies. They needed a flexible, scalable self-service solution for the global service desk to accelerate incident resolution while addressing gaps in knowledge management among existing ITSM tools. 

Solutions: 

Resolve Actions automation platform was rolled out to 17,000 users to deliver synchronous automation triggered by incidents and end-user interaction. Guided workflow and decision automation were provided for an intuitive, robust means to maintain knowledge and keep information updated and actionable

Results:

  • 60% reduction in ticket volume by proactively managing application, data center, and network alerts
  • $1 million saved annually by applying Resolve Actions to 20 of the most frequently occurring alerts, resulting in faster responsiveness and lower cost in responding to events. 
  • Incident handling time reduced by up to 50%
  • Incident volumes reduced by up to 30%
  • Critical process knowledge for IT support and operations was located centrally and tied to a large and expanding library of automation modules. 
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Optimizing Cost Success Story: Telecom and Security

ITC2 Optimizing Cost Success Story Telecom and Security

Problem Statement:
A global financial company overpaid when purchasing direct for a telecom service provider’s over-engineered solution and lack of circuit diversity, putting the company at risk.

Solutions:

  • In 2015, instituted a procure-to-pay process utilizing a blind RFP against direct telecom vendors leveraging the ITC2 indirect channel, resulting in a 30% cost reduction with the same services and same providers vs. purchasing direct.
  • In 2015, participated in a blind RFP against direct telecom vendors. Leveraging the indirect channel, ITC2 came in at 30% lower costs with the same services and same providers through optimized cost savings of $400,000
  • In 2016, optimized customer’s telecom service provider backup strategy with no changes on the customer side, saving the customer $480,000 annually
  • In 2016, replaced a telecom service provider’s over-engineered solution and optimized circuit design saving the customer $450,000 annually
  • In 2017, jointly authored a network managed services RFP that saved the customer over $900,000 annually. ITC2 recommended the service providers
  • In 2017, identified $996,000 in annual savings for voice and long distance by leveraging existing infrastructure
  • In 2017-2018, identified $324,000 in annual savings by optimizing and consolidating voice and data services
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