ITC2 Increasing Capacity Success Story Telecom

Problem Statement:
Our client’s MPLS network was failing to support its business units around the world, costing the company as much as $10,000 per minute in certain network elements from its customers and loss of productivity.


  • 2011 – Authored a detailed MPLS RFP
  • 2011 – Assisted in the development of a long-term network strategy and architecture to future-proof the network
  • 2012 – Completed a detailed analysis of the current MPLS network and infrastructure
  • 2012 – Project managed and assisted in deployment of a worldwide MPLS network
  • 2012 – Implemented a dual network infrastructure while increasing bandwidth capacity and stability
  • 2016 – Completed a comprehensive circuit diversity study of the Tier 1 service provider chosen to ensure less risk to the company
  • 2016 – Assisted in contract renewal that saved the client approximately 28%
  • 2018 – Assisted in contract renewal that saved the client roughly 10%

These changes ensured a reliable and stable network that will support the customer’s business units around the world.

ITC2 Optimizing Costs Success Story

Problem Statement:
An SMB services company with more than four million users, revenues of $330 million, and a $10 million IT budget needed to scale. Their limited staff was struggling to support a 24/7 business model for its growing member network.


  • Conducted a three-week cloud readiness assessment to determine which workloads were best fit for Azure Cloud
  • Migrated multiple workloads from the customer’s existing colocation to the Azure Cloud
  • Ensured the customer portal can scale during peak usage periods
  • Achieved PCI compliance for customer-facing applications, including the website
  • Provide ongoing 24/7 monitoring and patching of the customer’s Azure Cloud environment

This has enabled the customer to support a 24/7 business model within their new cloud environment.

Person at a desk with a question mark representing service desk

Problem Statement:

A Global financial institution sought to reduce manual processes to improve productivity and cost efficiencies. They needed a flexible, scalable self-service solution for the global service desk to accelerate incident resolution while addressing gaps in knowledge management among existing ITSM tools. 


Resolve Actions automation platform was rolled out to 17,000 users to deliver synchronous automation triggered by incidents and end-user interaction. Guided workflow and decision automation were provided for an intuitive, robust means to maintain knowledge and keep information updated and actionable


  • 60% reduction in ticket volume by proactively managing application, data center, and network alerts
  • $1 million saved annually by applying Resolve Actions to 20 of the most frequently occurring alerts, resulting in faster responsiveness and lower cost in responding to events. 
  • Incident handling time reduced by up to 50%
  • Incident volumes reduced by up to 30%
  • Critical process knowledge for IT support and operations was located centrally and tied to a large and expanding library of automation modules. 
ITC2 Optimizing Cost Success Story Telecom and Security

Problem Statement:
A global financial company overpaid when purchasing direct for a telecom service provider’s over-engineered solution and lack of circuit diversity, putting the company at risk.


  • In 2015, instituted a procure-to-pay process utilizing a blind RFP against direct telecom vendors leveraging the ITC2 indirect channel, resulting in a 30% cost reduction with the same services and same providers vs. purchasing direct.
  • In 2015, participated in a blind RFP against direct telecom vendors. Leveraging the indirect channel, ITC2 came in at 30% lower costs with the same services and same providers through optimized cost savings of $400,000
  • In 2016, optimized customer’s telecom service provider backup strategy with no changes on the customer side, saving the customer $480,000 annually
  • In 2016, replaced a telecom service provider’s over-engineered solution and optimized circuit design saving the customer $450,000 annually
  • In 2017, jointly authored a network managed services RFP that saved the customer over $900,000 annually. ITC2 recommended the service providers
  • In 2017, identified $996,000 in annual savings for voice and long distance by leveraging existing infrastructure
  • In 2017-2018, identified $324,000 in annual savings by optimizing and consolidating voice and data services