,

Productivity and Cost Optimization: SD-WAN

Digital Optimization™ Optimizing Costs Success Story

Problem Statement:

An $18 billion global air conditioning, heating, and refrigeration solutions leader had a legacy MPLS network that did not have the capabilities to support their new virtual network applications. Implementing a circuit with a Direct Internet Access (DIA) server led to a more cost-effective and dedicated SD-WAN network.

Solutions: 

  • The build-out of an SD-WAN network using a Direct Internet Access (DIA) server dedicated to the network.
  • The network has significantly more throughput and capabilities and enables the client to handle new, priority applications, including Microsoft Office 365, Teams, and One Drive, thereby increasing team productivity.
  • An increase in bandwidth capabilities leading to a drastic reduction in cost per megabyte. 
  • Operationally, Digital Optimization™ was able to take a complex project and eliminate substantial operational inconsistencies that were previously in-place.

Results:

  • $4 million saved annually due to moving from an MPLS network to SD-WAN.
  • Enhanced productivity from the client’s utilization of Microsoft Office 365, Teams, and One Drive.
  • Nearly instant reduction in bandwidth issues and operational inconsistencies upon inception.
  • An ongoing client partnership and trust in Digital Optimization™’s recommended solutions.
/0 Comments
, ,

Benchmarking for Cost Optimization and Plan Restructuring | Wireless

Digital Optimization™ Increasing Capacity Success Story Telecom

Problem Statement:

A leading global consumer goods company needed to assess their wireless spend due to a high number of zero usage devices they were still paying for following organizational changes. They wanted to do validation and benchmarking exercises of the costs associated with their current provider before the end of their agreement. The analysis resulted in better providers, leveraging renewal credits, significant cost-savings, and better overall terms for their contract.

Solutions: 

  • Utilized a vendor within Digital Optimization™’s extensive network to do an accurate benchmark and determine if they could negotiate a better price, better long-term solution, and better wireless plan (minutes per month and devices) with a different vendor.
  • As a Gartner partner, Digital Optimization™ was able to obtain information on leading technologies in the space – content and data – which are significant to the decision-making process for cellular providers in the space.
  • The client utilized the information Digital Optimization™ provided them with, including a competitive rate that would result in approximately $26k in monthly savings if they switched to the new vendor. 
  • The alternate solution would also eliminate the zero usage charges they were paying on their current devices with just one month of savings. 
  • The client took the information and rates back to their existing vendor to negotiate a better rate for all devices, negative zero usage, and a better plan.

Results:

  • The benchmarking exercise resulted in the client saving $26k/month or $936k in  savings over a three-year contract.
  • The customer took the assessment back to their current provider and negotiated a better contract, an upgrade on their phones, elimination of the zero usage charges, and the ability to leverage renewal credits.
  • During the procurement process alone, there was an additional $20k-$30k savings because of changing their plan right away per Digital Optimization™’s recommendations.
/0 Comments
,

Innovation and Redundancy: MVNO

Digital Optimization™ Optimizing Cost Success Story Data Center

Problem Statement:

An $18 billion global air conditioning, heating, and refrigeration solutions leader had 856 locations and needed a high-end primary circuit backup solution for sites with significant usage while requiring a less expensive backup solution for their smaller sites. 

Solutions: 

  • Gave them the capabilities to run on Mobile Virtual Network Operator (MVNO) cards on their router, resulting in increased efficiency and significant cost savings for their lower priority sites.
  • The MVNO gave them the capabilities to have a backup circuit in the event their primary circuit is lost, which is considerably less expensive than a duplicate circuit.
  • Significant savings from traditional backup solutions.

Results:

  • An innovative custom solution tailored to the client.
  • Adaptability and flexibility.
  • Increased productivity across sites.

Client Testimonial:

“The MVNO capability has changed the way we back up our non-critical sites at Carrier. We have a new solution that allows Carrier to use a wireless SIM card in our current SD-WAN router that allows for redundancy over a traditional DIA, VPLS, or EVPN solution.”  

/0 Comments
,

Increasing Capacity and Optimizing Cost Success Story: Telecom

Digital Optimization™ Increasing Capacity and Optimizing Cost Success Story

Problem Statement:
The client lacked a telecom expense management (TEM) system, accountability in purchasing, no visibility between purchaser, and no invoice review process for over five years.

Solutions:

  • 2018 – Completed a detailed analysis of the current network and concluded that the customer was spending 65% more on MPLS services than current market rates
  • 2018 – Successfully drove value to the customer by saving the customer $19,300 month, equal to $231,600 year and $694,800 over a three year term, with a carrier renewal above customer’s own internal sourcing teams
  • 2018-2019 – Assisted in negotiations for the current renewal contract for a reduction from approximately $13 million to around $7 million in contracted spend
  • 2019 – Assisted in architecting a new communication and data center strategy design to optimize cost savings of $600,000 annually globally

These changes enabled a reliable and stable network that will support the customer’s business units around the world.

/0 Comments
,

Optimizing Cost Success Story: Data Center

Digital Optimization™ Optimizing Cost Success Story Data Center

Problem Statement:
An established and growing video-on-demand advertising solutions company headquartered in Silicon Valley was looking to add a layer of protection against the possibility of an earthquake without having to invest in a complete disaster recovery solution.

Solution:

  • Searched for providers outside Silicon Valley that met the requested geological risk, power density, managed network, SLA, and pricing variables
  • Narrowed the search to providers in the Sacramento area with Tier 3+ certification standards
  • Managed the sourcing, vetting, touring, and contract negotiation facets of the process
  • Negotiated for a more accurate and aggressive power rate from potential providers
  • Saved the customer more than $200,000 over the term of the contract

The company’s data center monthly recurring spend has been reduced by over 50%.

/0 Comments
,

Optimizing Costs Success Story: Data Center, SMB

Digital Optimization™ Optimizing Costs Success Story

Problem Statement:
An SMB services company with more than four million users, revenues of $330 million, and a $10 million IT budget needed to scale. Their limited staff was struggling to support a 24/7 business model for its growing member network.

Solution:

  • Conducted a three-week cloud readiness assessment to determine which workloads were best fit for Azure Cloud
  • Migrated multiple workloads from the customer’s existing colocation to the Azure Cloud
  • Ensured the customer portal can scale during peak usage periods
  • Achieved PCI compliance for customer-facing applications, including the website
  • Provide ongoing 24/7 monitoring and patching of the customer’s Azure Cloud environment

This has enabled the customer to support a 24/7 business model within their new cloud environment.

/0 Comments
, ,

Optimizing Service Desk with Automation

Person at a desk with a question mark representing service desk

Problem Statement:

A Global financial institution sought to reduce manual processes to improve productivity and cost efficiencies. They needed a flexible, scalable self-service solution for the global service desk to accelerate incident resolution while addressing gaps in knowledge management among existing ITSM tools. 

Solutions: 

Resolve Actions automation platform was rolled out to 17,000 users to deliver synchronous automation triggered by incidents and end-user interaction. Guided workflow and decision automation were provided for an intuitive, robust means to maintain knowledge and keep information updated and actionable

Results:

  • 60% reduction in ticket volume by proactively managing application, data center, and network alerts
  • $1 million saved annually by applying Resolve Actions to 20 of the most frequently occurring alerts, resulting in faster responsiveness and lower cost in responding to events. 
  • Incident handling time reduced by up to 50%
  • Incident volumes reduced by up to 30%
  • Critical process knowledge for IT support and operations was located centrally and tied to a large and expanding library of automation modules. 
/0 Comments
,

Optimizing Cost Success Story: Telecom and Security

Digital Optimization™ Optimizing Cost Success Story Telecom and Security

Problem Statement:
A global financial company overpaid when purchasing direct for a telecom service provider’s over-engineered solution and lack of circuit diversity, putting the company at risk.

Solutions:

  • In 2015, instituted a procure-to-pay process utilizing a blind RFP against direct telecom vendors leveraging the Digital Optimization™ indirect channel, resulting in a 30% cost reduction with the same services and same providers vs. purchasing direct.
  • In 2015, participated in a blind RFP against direct telecom vendors. Leveraging the indirect channel, Digital Optimization™ came in at 30% lower costs with the same services and same providers through optimized cost savings of $400,000
  • In 2016, optimized customer’s telecom service provider backup strategy with no changes on the customer side, saving the customer $480,000 annually
  • In 2016, replaced a telecom service provider’s over-engineered solution and optimized circuit design saving the customer $450,000 annually
  • In 2017, jointly authored a network managed services RFP that saved the customer over $900,000 annually. Digital Optimization™ recommended the service providers
  • In 2017, identified $996,000 in annual savings for voice and long distance by leveraging existing infrastructure
  • In 2017-2018, identified $324,000 in annual savings by optimizing and consolidating voice and data services
/0 Comments