A leading healthcare enterprise needed end-to-end visibility for quick root cause identification of issues impacting its SAP ERP. The company lacked a dynamic and up-to-date inventory of IT infrastructure entities supporting ERP business processes. High MTTR impacted the business as operational data was siloed, existing in disparate domains of the SAP ERP stack.
Our client’s MPLS network was failing to support its business units around the world, costing the company as much as $10,000 per minute in certain network elements from its customers and loss of productivity.
An SMB services company with more than four million users, revenues of $330 million, and a $10 million IT budget needed to scale. Their limited staff was struggling to support a 24/7 business model for its growing member network.
A Global financial institution sought to reduce manual processes to improve productivity and cost efficiencies. They needed a flexible, scalable self-service solution for the global service desk to accelerate incident resolution while addressing gaps in knowledge management among existing ITSM tools.
A lot of confusion exists as companies navigate the difference between digital transformation and Digital Optimization™ and determine the right fit for their specific organizational needs. Below we dive into the differences, the strengths and weaknesses, and the particular considerations for businesses during the implementation of their IT transformation strategy. How Much Water Should I […]
The Board of Directors of Information Technology Consulting Company™ (ITC2) is pleased to announce the appointment of Michael Fisher as the company’s next President. Fisher brings to the position over 25 years’ experience in Information Technology Services and Executive Leadership. Mike comes to ITC2 from the Hertz Corporation where he served in the role of […]
ITC2 is committed to providing Enterprise networking experts with insights as they ponder deployment of their applications in various Data Centers around the globe while preserving isolation, security, and mobility of their applications As more companies move to remote and flexible environments while maintaining their employees’ ability to access their systems and protect critical data […]
EXECUTIVE SUMMARY Recent developments between major telecom providers and the Telecom Expense Management (TEM) service providers have created a wave of concern that is driving change among TEM service providers and their clients. In this paper, we will explore: What specifically has changed around payment acceptance? Why have telecom carriers made these changes? How do […]
Dear Valued Customer, At ITC2, we are deeply aware of the impacts of the Coronavirus (COVID-19) and are taking steps to ensure the availability of our services and the safety of our employees, customers, and partners. Disaster preparedness is a serious business, and our team is fully prepared, planning for scenarios to ensure we are […]
A global financial company overpaid when purchasing direct for a carrier’s over-engineered solution and lack of circuit diversity, putting the company at risk.
